Support
Answers to common questions, and how to reach us when you need a hand.
Contact us
Email [email protected] and we'll get back to you, usually within one business day.
To help us sort it out faster, include the email you sign in with, your device (iPhone or Android), and the tournament name if it's about an event.
Email supportSigning in
I didn't get my sign-in code
Codes are sent from [email protected] and usually arrive within a minute. Check your spam or promotions folder and make sure the email address is spelled correctly. Codes expire after 15 minutes, so request a new one if yours is older than that.
I signed in and my tournaments are missing
If you have used more than one sign-in method (email code, Apple or Google), sign out and sign in with the one you used when you created those tournaments. If you chose "Hide My Email" with Apple, that account uses a private relay address rather than your usual email.
Running a tournament
Players can't join with the code or QR code
Players join with the link or QR code from the tournament screen, and only until the tournament starts, so get everyone in before you start round one. A player who is already in another live tournament has to finish or leave it before joining a new one.
How do I change courts, rounds or the point limit?
Set them when you create a tournament, or change your defaults in Profile > Settings > Default Settings so every new tournament starts with them.
A score was entered wrong
The organiser, or either player in that match, can open the match and enter the correct score while its round is still active. Standings and the live leaderboard update straight away.
Subscriptions
I paid for Premium but the app still shows Free
Open the Premium upgrade screen in the app and tap "Restore purchase". Make sure your phone is signed in to the same Apple ID or Google account you paid with. If it still shows Free, email us your purchase receipt.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so you cancel them there: on iPhone go to Settings > your name > Subscriptions, and on Android open Google Play > Payments & subscriptions > Subscriptions. You can also reach this from Profile > Settings > Manage Subscription.
Can I get a refund?
Refunds are handled by the store you paid through. Request one at reportaproblem.apple.com for the App Store, or from your Google Play order history.
DUPR
How do I connect DUPR?
Go to Profile > DUPR and sign in with your DUPR account. CourtOne brings in your singles and doubles ratings and refreshes them when they are more than a day old.
My DUPR rating is out of date or the connection failed
Open Profile > DUPR, tap "Disconnect DUPR", then connect again. DUPR integration is in beta, so email us if the problem continues.